Conditions of Use

1. scope of application
The following terms and conditions apply to all orders placed via our online store.
2. contracting party, conclusion of contract
The purchase contract is concluded with the company Gitarrenbastler owner: Oscar Ivo Ackermann & Markos Hirschfelder. By placing the products in the online store, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. contract language, contract text storage
The language available for the conclusion of the contract is German. We store the contract text and send you the order data and the cancellation policy by e-mail. You can view the terms and conditions at any time here on this page.
4. delivery conditions
In addition to the indicated product prices shipping costs will be added. You can find out more about the shipping costs in the offers.
We do not deliver to packing stations.
5. payment
In our store you can choose between the following payment methods:
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
PayPal /Paypal Plus
In the ordering process you will be redirected to the website of the online provider PayPal. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

6. reservation of proprietary rights
The goods remain our property until full payment.
7. transport damages
If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
8 Warranty and guarantees
The statutory law on liability for defects shall apply. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store.
Information on online dispute resolution

Information about online dispute resolution

The EU Commission provides on its website the following link to the ODR platform:

This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.